Refund policy
30-Day Return Policy
We want you to be happy with your purchase from Butterfly Stitch Shop. We accept eligible returns requested within 30 days of delivery.
Return Eligibility
To be eligible for a return, your item must:
- Be returned in the same condition in which it was received
- Be unused and unworn
- Include any original tags, if applicable
- Be returned in its original packaging
- Include proof of purchase
Returns that do not meet these conditions may be refused.
Handmade & One-of-a-Kind Items
Many Butterfly Stitch Shop products are handmade in small batches or created using coordinating, upcycled, patchwork, or limited-quantity fabrics. Because of the handmade nature of our products, fabric placement, pattern placement, color positioning, quilting, and other small details may vary from the example photographs shown in a product listing.
When a listing states that fabric selection, placement, or arrangement may vary, these disclosed variations are considered part of the handmade design and are not considered a defect, incorrect item, or item not as described.
If you are unhappy with a disclosed handmade variation, you may still request a return within the 30-day return period, provided the item otherwise meets our return eligibility requirements. This will be treated as a standard preference return.
Change-of-Mind & Preference Returns
If you decide that you do not like the item, change your mind, or expected a different size, appearance, fabric arrangement, or other characteristic that was accurately described or disclosed in the product listing, you may request a return within 30 days.
Customers are responsible for return shipping costs for preference or change-of-mind returns.
If Butterfly Stitch Shop provides a prepaid return shipping label for your convenience, the cost of the return label will be deducted from your refund.
Original shipping charges, if any, are non-refundable on preference returns.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives and contact us promptly if your item is damaged, defective, or if you received an item different from what you ordered.
If we determine that the item was damaged, defective, or incorrectly fulfilled by Butterfly Stitch Shop, we will cover the return shipping cost and work with you to make it right.
Please provide photographs when requested so we can evaluate the issue.
How to Start a Return
To request a return, contact us at: abitofsunshine11.11@gmail.com within 30 days of delivery.
Or To request a return, click here to submit a return request through your customer account.
Please include your order number and reason for the return.
If your return is accepted, we will provide return instructions and, when applicable, a return shipping label.
Items returned without prior return authorization will not be accepted.
Exceptions / Non-Returnable Items
We cannot accept returns on:
- Custom or personalized products
- Final-sale items
- Gift cards
- Items that have been used, worn, washed, altered, damaged after delivery, or are otherwise not in their original condition
Please contact us before purchasing if you have questions about whether a particular item is eligible for return.
Exchanges
We do not process direct exchanges. The fastest way to receive a different item is to return the eligible item according to this policy and place a new order for the item you would like.
Refunds
Once your return is received, we will inspect the item and notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. For preference returns, any applicable prepaid return-label cost will be deducted from the refund.
Please allow your bank or credit-card provider additional time to process and post the refund after it has been issued.